Frequently Asked Questions

Which organizations qualify for fundraisers?

Organizations must be recognized by the Federal government as tax-exempt under Section 501(c)(3) of the Internal Revenue Code. For more information about 501(c)(3) tax status, please visit the IRS website.

Organizations that have taken part in Panda Express fundraisers include:

1. Booster Clubs
2. Boy Scouts
3. Camps
4. Cheerleading Squads
5. Church Groups
6. Girl Scouts
7. High School Sports Teams
8. Parent Teacher Organizations
9. Schools
10. School Bands
11. Sororities/Fraternities
12. Student Councils

What if I do not know my organization's Taxpayer Identification Number?

You will need to contact the leadership of the organization (i.e. School Activities Director, President, etc). Please note, we require the number to be a Federal Taxpayer Identification Number (TIN), we cannot process for individual states. When you have the Federal Taxpayer Identification Number you will be able to reserve your fundraiser.

What if the organization does not have a Taxpayer Identification Number?

Although there are many caring and giving foundations and we commend you for supporting them, only organizations that have a Taxpayer Identification Number may hold a fundraiser at Panda Express.

What does my organization get in return?

1. 20% of all sales (pre-tax) brought in by your fundraiser will be donated directly to your organization. A check will be issued 4-6 weeks after your event. Gift card purchases are not applicable toward fundraiser sales.

2. People attending your fundraiser will need to bring their flyers with them, and present them to the cashier when ordering. We accept flyers shown on a phone.

3. Fundraiser guests are required to present a valid fundraiser flyer with each order to receive credit for the fundraiser.

4. Guests may receive credit for their meals whether they dine in, take food to go or pick up a Panda Express catering order.

5. Please note: Flyers cannot be distributed inside Panda Express, within the vicinity of Panda Express including the Panda Express parking lot before or during your event. Thank you for understanding.

When can my organization host an event?

When you make your reservation online, the calendar will provide available dates at your chosen Panda Express location. Please note that a minimum two week notice is required and you can schedule your fundraiser up to 3 months in advance.

How often can I schedule fundraisers?

You may schedule one fundraiser every 30 days. At least two-weeks notice is required. You can schedule up to three months in advance.

Is a flyer available for my event? How do I get it?

Yes, a flyer is available for your event. Once your fundraiser has been approved, you'll be able to access it online by logging into your fundraiser account and clicking the “Review Flyer” link. The flyer will pop up as a PDF, so you can print it and distribute as many as you like. Click here to see a sample flyer.

The link to my flyer is not working. What do I do?

If the link is not working, please check to see if a PDF reader is installed on the computer you are using. If there isn't one, a PDF reader will need to be installed to view the flyer.

If you do have a PDF reader, please turn off the browser's pop-up blocker or check the firewall.

If the issue persists, please email FundRaiserCenter@pandarg.com

The status of my fundraiser says "Pending". What does that mean?

If the status of your event says "Pending", that means that the fundraiser application did not come through and will need to be resubmitted. To resubmit the application, click on "View", verify the information, and click on the button that says "Submit My Fundraiser". You will receive an email confirmation of the submission and the status will change to "Submitted".

How do I know if my fundraiser event has been approved?

First, you will receive an email confirmation that we received your fundraiser submission. If you did not receive this email, go back into your account to submit your application. Next, an email will be sent to you within 48 hours notifying you if the fundraiser has been approved or declined.

**As a courtesy to the store location, please do not start advertising your fundraiser until you have received confirmation of its approval.

How do I change the date and time of my confirmed fundraiser?

Please note, fundraiser dates and times cannot be changed within 72 hours of the event. To make changes, please contact our Fundraiser Team at FundraiserCenter@pandarg.com.

How do I cancel my fundraiser?

You may cancel your fundraiser with a minimum of 72 hours notice prior to the scheduled event by logging into your Panda Express fundraiser account. Please note, any cancellation notice of less than 72 hours may affect any future fundraiser event requests.

How will I know how much money my organization made?

Your fundraiser donation will show on your fundraiser account. If it is not there three days after the event, please email FundraiserCenter@PandaRG.com for the results.

When can I expect my fundraiser check?

Please allow four to six weeks for processing your fundraiser check (does not include delivery time). If it has been more than eight weeks since your event and you still have not received a check, please contact our Fundraiser Team at FundraiserCenter@pandarg.com.

****Due to the holiday season and the high number of fundraisers, checks will be delayed one-two weeks. We thank you for your patience in advance.

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